Gadsden Water Works & Sewer Board

of the City of Gadsden, Alabama


Contact us

515 Albert Rains Boulevard
P.O. Box 800
Gadsden, AL 35902-0800
(256) 543-2884

Office Hours

M-F 8:00 AM - 4:30 PM


Lobby Temporarily Closed

In an effort to slow the spread of the Coronavirus (COVID-19) outbreak by reducing personal exposure, the Water Works and Sewer Board of the City of Gadsden is temporarily closing the administration building lobby until further notice.

Though the lobby is closed, customer service representatives are still here to serve. Our drive-thru window is open (8:00 a.m. – 4:30 p.m.; Monday thru Friday). Also, a drop-box has been installed for your convenience during working hours.

Due to the unknown period of time the lobby will be closed, you may also consider the following alternative payment options:

1. Mail-in your payment.

2. Bank Draft – Click on the Pre-Authorized Debit Agreement “Bank Draft” tab; Fill out the form and email it to

3. Online Payment – Instructions are highlighted on our webpage; “Pay N Seconds” is our credit card service provider. *Do not use*

For new service – Click on the Service Application tab; Complete the application form; provide the required documentation (proof of ownership or lease, if renting and a copy of your driver’s license); and a $60.00 activation fee. Put all this information together in the drop box. Please call 256-543-2884 if you have any questions.

While we sincerely apologize for this temporary inconvenience, please understand our priority remains the safety and well-being of our customers and our staff.

Thank you.

As a customer you are very important to us. Our customer service staff is dedicated to serving your needs. Our office is open Monday through Friday, 8:00 a.m, to 4:30 p.m. You may contact us during these hours by calling (256) 543-2884.


* Information related to PFC Sampling as well as PFOA & PFOS Detection is available on the Environmental Reporting page. (Updated: 03/20/2020)

* 2019-2020 Rate Information has been posted on the Rates page. (10/09/2019)

* The Tap Fee Schedule has been updated. (01/07/2020)

* The FY2020 Chemical Quote Tabulation is now available in the "What's New" section.

* The 2018 GWWSB Consumer Confidence Report (PDF) is available in the Environmental Reporting section. (Posted: 04/10/2019)

* Press Release: Gadsden Water Works Completes GAC Treatment Facility (03/20/2019)

* NEW Online Payment System (05/01/2018) : Gadsden Water Works & Sewer Board customers can now pay their utility bills online 24/7 with a credit card or debit card. This service is provided through Pay N Seconds, a third party payment processor, specializing in secure bill payment options. To make a payment through this service, simply click on Customer Login and you will be instantly directed to Pay N Seconds. If you are using this service for the first time, you will be prompted to register a new Pay N Seconds account prior to making your payment. When registering your account, you will need your CUSTOMER # and PIN from your utility billing statement. If you have more than one utility account with Gadsden Water Works & Sewer Board, Pay N Seconds allows you to add multiple utility accounts under the same login. Please register first with your main utility account.